Frequently asked questions

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36 Views | Update: 23/03/2021

Currently you are not allowed to delete verification phone number which bound with your Alibaba.com account by yourself.

To delete verification phone number, please download the application form, fill all required information then contact Customer Service Team with below documents:

Personal user: 1. Above application form to delete verification phone. 2. The photo of your passport/Identity card/driving license etc.(For account ownership ation only)

Company user: 1. Above application form to delete verification phone. 2. The photo of your business license (For account ownership ation only)

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6 Views | Update: 23/03/2021

If you do not receive email verification code, please check the situations below:

1. Please check if your mailbox works, or if it goes to trash/spam folder or mailbox is full;
2. Check with your email service operator to see whether they blocked the verification code email or filtered the email as spam;
3. Please add the email address end with notice.alibaba.com to your white list and then try again;
4. Your email code may take up to 10 minutes to arrive (depends on your email service operator). Do not repeatedly clicking;
5. Network anomalies may cause loss of messages. Please re-submit request, use different browsers, clear s and try again later;

If you still can not receive the verification code, you are suggested to change verification method.

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10 Views | Update: 23/03/2021

To reactivate your account, please check why it was deactivated first. The deactivation reasons include:
1) deactivated by yourself
2) deactivated due to security reasons by Alibaba.com

Scene 1: Deactivated by yourself
Go to sign in page and click "click here".

Scene 2: Deactivated due to security reasons by Alibaba.com

a. There is appeal entrance on sign in page:
click "Appeal for account reactivation"to appeal for reactivation online and submit the required documents. Then wait about 3-5 business days for us to review your appeal. If approved, your account will be reactivated.

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1 Views | Update: 23/03/2021

To register an account on Alibaba.com via laptop, please follow the steps below:

1. Go to Login page, click Join Free to register an account.

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5 Views | Update: 23/03/2021

If you forgot your password, you could try to retrieve password by following below steps:
1. Click “Forgot Password” on the Sign In page.

2. Fill in your registered email address, scratch out two chickens and click 'Submit'.

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11 Views | Update: 23/03/2021

To use VietUs, you need a login account, VietUs currently has 2 forms of login as follows:

For customers in Vietnam: the system will require to log in with a mobile phone number.